tkpk Privacy Policy
This document provides a full account of how important your personal information is to us and how it is kept secure.
Introduction and Scope
tkpk is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") sets out what information we collect from you when you use the tkpkvip.cam website and related services, how we store it, what purposes we use it for, and in what circumstances we may share it with third parties.
By creating an account on this platform or using any of its services, you are considered to have accepted the terms of this Policy. Please read this Policy in full before using the services. Our Terms and Conditions also contain detailed information about your rights and responsibilities.
This Policy applies to all users located in Bangladesh, whether they access the services via a web browser or a mobile app. All data practices related to information provided on this website are carried out in line with applicable Bangladeshi laws and regulations.
What Information We Collect
tkpk collects various types of information to deliver its services properly and ensure account security. The categories of information collected are listed below:
Identity Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification — to confirm the 21+ age requirement)
- Email address
- Mobile number
- Username and password
Financial Information
Information required to process deposits and withdrawals:
- Mobile number for bKash, Nagad, Rocket or Upay
- Transaction amount and date
- Payment reference number
- Transaction history
Technical Information
Information collected automatically when you use the website or app:
- IP address
- Browser type and version
- Device model and operating system
- Login time and date
- Cookies and session data
Gaming Activity Information
Information stored to review your activity on the platform:
- Betting history
- Preferred games and categories
- Win and loss records
- Bonus receipt and usage details
- Session duration
Purpose of Data Collection
tkpk uses your information only for specific, clear and lawful purposes. Those purposes are set out in detail below:
2.1 Account Management and Verification
The information you provide is essential for creating an account, logging in and confirming identity. It is used in particular to verify age (to confirm the 21+ requirement) and to prevent multiple accounts from a single device or network. Without confirming each user's identity, the security of the platform would be at risk.
2.2 Financial Transaction Processing
Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket and Upay. Records of all transactions are kept so that any disputes or irregularities can be resolved promptly. Transaction data is also important for maintaining the minimum deposit of ৳200 and minimum withdrawal of ৳800.
2.3 Customer Support
Your account information and description of any issue are needed to provide effective support via 24/7 live chat and email. Support team members can assist in both Bengali and English. Log records are kept for proper follow-up on any complaint or request.
2.4 Ensuring Responsible Gaming
We believe every user's gaming experience should be controlled and healthy. By analysing gaming activity data, we identify potentially risky behaviour and alert the user when necessary. To learn more about this, read our Responsible Gaming Guidelines.
2.5 Security and Fraud Prevention
Technical information (IP address, device) is continuously monitored to prevent account hacking, unauthorised access and financial fraud. If suspicious activity is detected, the account may be temporarily suspended and the user taken through a verification process.
Data Storage and Security
The security of your information is one of tkpk's top priorities. We keep collected data secure by following industry-standard technologies and procedures.
3.1 Encryption and SSL Security
All information exchanged via the website and mobile app is protected through SSL (Secure Sockets Layer) encryption. User passwords are stored in hashed form — meaning the original password cannot be seen or read in plain text under any circumstances.
3.2 Data Retention Period
All information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or the need to resolve disputes. Financial transaction records are generally kept for a longer period as they may be needed for audits and dispute resolution.
3.3 Access Controls
Your personal information can only be accessed by staff members who need it for their work — such as the customer service, financial verification and technical security teams. All staff operate under confidentiality agreements, and misuse of data is subject to disciplinary action.
3.4 Cookie Usage
Cookies are used on the tkpk website. Cookies are small text files stored in your browser. They are used to maintain user sessions, remember preferences and analyse site performance. You can disable cookies from your browser settings if you wish, but doing so may prevent some services from working correctly.
Sharing Information with Third Parties
Your information is never sold or given to third parties for commercial purposes. However, information may be shared to a limited extent in the following circumstances:
4.1 Payment Processing Partners
The minimum information required to complete transactions via bKash, Nagad, Rocket and Upay is shared with the relevant mobile financial service provider. These providers operate under their own privacy policies.
4.2 Technology Service Providers
We work with certain technology partners to operate the website, deliver games and ensure security. Only the necessary information is shared with them, and all such parties are bound by confidentiality agreements.
4.3 Legal Obligations
tkpk may be required to provide information under applicable Bangladeshi law, a court order, or a lawful request from a competent authority. In such cases, we will endeavour to notify the user in advance where possible, unless prohibited from doing so by legal obligation.
Your Rights
As a user of the tkpk platform, you have certain important rights over your own information:
Right to Access
You may request at any time to know what information we hold about you. Upon request via live chat or email, the information will be provided within a reasonable time.
Right to Correction
If your account contains incorrect or outdated information, you may request that it be corrected. In some cases, correction will be made after identity verification.
Right to Deletion
After closing your account, you may request that your personal information be deleted. However, if there is a legal obligation or an ongoing dispute, some information may be retained for a defined period.
Right to Opt Out of Marketing
If you do not wish to receive promotional messages or marketing communications, you may request to opt out via live chat.
Right to Object to Processing
You have the right to object to the processing of certain information. However, some data processing is essential for service delivery — in such cases, objecting may mean the relevant service can no longer be used.
Right to Data Portability
You may request a copy of the information held in your account. The support team will provide it within a reasonable time.
Protection of Minors
tkpk is a gaming and betting platform for adults. No person under the age of 21 is permitted to create or use an account. Date of birth is verified at registration, and in cases of doubt, additional proof of age documents may be requested.
If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and the associated information deleted. We ask parents and guardians to monitor their children's internet use and take the necessary steps to prevent unauthorised access to gaming platforms.
External Links and Third-Party Services
The tkpk website may contain links to third-party websites such as payment gateways. These external websites have their own privacy policies and tkpk is not responsible for them. We recommend reading the privacy policy of any external site before visiting it.
Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) may collect certain data through their software. Such data collection is governed by the terms and conditions and privacy policy of the relevant provider.
For answers to general questions about our services, rules and data practices, visit our Frequently Asked Questions (FAQ) section.
Changes to the Policy
tkpk reserves the right to update this Privacy Policy at any time. Changes will be published on this page and the "Last Updated" date will be revised. In the case of significant changes, registered users will be notified by email or through the platform.
Continued use of the platform after any changes will be taken to mean that you have agreed to the updated Policy. If you do not agree to the revised Policy, you may request that your account be closed.
Contact and Complaints
If you have any questions, complaints or requests regarding your information under this Privacy Policy, contact us through any of the channels below. To learn more about your experience with tkpk and our services, visit our About Us page.
tkpk Privacy Team
Available 24/7 — in both Bengali and English
Instant on live chat; as soon as possible by email